Our company is looking for new talent to join our growing customer service department. As part of this team, you will handle inquiries relating to health insurance and pension benefits. You will be responsible for utilizing available tools to provide a single call resolution and to maintain the utmost in customer satisfaction. Possessing the ability to explain complex health insurance and pension benefit plans while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!

Salary:

$33.44 per hour

Benefits Offered:

• 35-hour work week 
• Hybrid work from home schedule
• 24.5 total vacation and PTO days
• 401(k) plan with company match
• 100% company-funded pension plan (zero cost to employee)
• 100% company paid health insurance premiums (employee & family coverage) low deductible & out of pocket
• Tuition and test reimbursement
• Daily stipend for use in onsite café

• Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
• Determines the nature of the inquiry to provide accurate and concise answers
• Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
• Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
• Uses soft skills in all situations and especially to diffuse potentially escalated customers
• Meets minimum production standards per the collective bargaining agreement
• Adheres to quality assurance program guidelines set by Management
• Efficiently manages time to achieve individual and department goals
• Works within a restricted flex time environment that is based on shift bidding and seniority
• Routes customer requests to other areas for handling as needed
• Assists with member address updates
• Performs customer callbacks as needed
• Handles assigned LO workflows timely

• Customer Service experience
• Excellent oral and written communication skills
• Team player who is able to work effectively in a team environment
• Independent problem-solving skills for first call resolution
• Reliable and conscientious; strong work ethic and professionalism
• Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
• Ability to effectively navigate a Windows environment and utilize multiple monitors
• Health and/or Pension industry or related industry knowledge a plus
• Able to understand, adapt and comprehend a changing environment
• Although not required, bilingual (English/Spanish Speaking) a plus
• High school diploma required, college degree or equivalent work experience a plus