Who We Are
At Central States/TeamCare we proudly serve thousands of Teamster members and their families through two trusted organizations:

TeamCare, a Central States Health Plan
The Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non-profit labor health funds in the United States. Since 2014, the Fund has done business under the tradename TeamCare. Today TeamCare covers the lives of 500,000 members, from 1,100 different employers, making it the largest labor healthcare fund in the country.

Central States Pension Fund
For more than half a century, Central States Pension Fund has blazed a trail to retirement security for over 670,000 Teamsters and their family members and revolutionized the pension world of American workers. Established in 1955 to provide lifetime monthly retirement benefits to Teamsters in the trucking industry, Central States Pension Fund has paid nearly $87 billion in lifetime retirement benefits.

Position Summary

Our company is looking for new talent to join our growing customer service department. As part of this team, you will handle inquiries relating to health insurance and pension benefits. You will be responsible for utilizing available tools to provide a single call resolution and to maintain the utmost in customer satisfaction. Possessing the ability to explain complex health insurance and pension benefit plans while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!

Salary

$34.78 per hour

• Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
• Determines the nature of the inquiry to provide accurate and concise answers
• Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
• Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
• Uses soft skills in all situations and especially to diffuse potentially escalated customers
• Meets minimum production standards per the collective bargaining agreement
• Adheres to quality assurance program guidelines set by Management
• Efficiently manages time to achieve individual and department goals
• Works within a restricted flex time environment that is based on shift bidding and seniority
• Routes customer requests to other areas for handling as needed
• Assists with member address updates
• Performs customer callbacks as needed
• Handles assigned LO workflows timely

• Customer Service experience
• Excellent oral and written communication skills
• Team player who is able to work effectively in a team environment
• Independent problem-solving skills for first call resolution
• Reliable and conscientious; strong work ethic and professionalism
• Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
• Ability to effectively navigate a Windows environment and utilize multiple monitors
• Health and/or Pension industry or related industry knowledge a plus
• Able to understand, adapt and comprehend a changing environment
• Although not required, bilingual (English/Spanish Speaking) a plus

Benefits

We’re proud to offer one of the most competitive total rewards packages in the nonprofit and benefits administration sectors, including:

• 100% company-paid family insurance benefits including health, dental, RX & vision
  (comprehensive coverage with low deductibles)
• 100% company-funded pension plan
  (at no cost to the employee)
• Health care and dependent care Flexible Spending Accounts (FSAs)
• 401(k) retirement plan with company match
• Paid vacation and PTO days
• Flexible start times & hybrid work-from-home schedule
• Lunch stipend for onsite café
• Tuition reimbursement

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.